Privacy Policy

Last Updated: February 20, 2025

This Privacy Policy explains how Spirit Factory (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you visit our website at www.spirit-factory.com (the “Site”) and interact with us, use our services, or otherwise provide us with personal information.

1. Information We Collect

We collect information you voluntarily provide and information automatically collected when you visit the Site.

A. Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

  • Your name

  • Email address

  • Phone number

  • Company or organization

  • Messages or form submissions

  • Newsletter signup information

B. Information Collected Automatically

When you visit our Site, we or our third-party partners may automatically collect:

  • IP address.

  • Browser type and version.

  • Operating system.

  • Pages visited and time spent on pages.

  • Referring website.

  • Click and interaction data.

This information is collected using cookies and similar technologies. For more details, please see our Cookie Policy.

2. How We Use Your Information

We use your information for the following purposes:

  • To respond to your inquiries and provide customer support.

  • To manage our relationship with you via Salesforce.

  • To send newsletters and marketing communications (with consent where required).

  • To deliver targeted advertising and measure ad performance.

  • To improve our website, products, and services.

  • To protect against fraud and abuse.

3. How We Share Your Information

We do not sell personal information for monetary compensation. We may share information with:

  • Service Providers: Including Salesforce (our CRM provider), which helps us manage customer data and communication.

  • Advertising & Analytics Partners: Such as Google, Meta, TikTok, Pinterest, X, and LinkedIn to measure performance and deliver relevant ads.

  • Legal Requirements: Third parties as required by law or to protect our rights and safety.

4. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights:

  • Right to Know: You may request details about the personal data we collect and how it is used.

  • Right to Delete: You may request deletion of your personal information, subject to certain exceptions.

  • Right to Opt-Out of Sale or Sharing: We share information with advertising platforms for marketing. Under California law, this may qualify as “sharing.” You have the right to opt out.

5. Do Not Sell or Share My Personal Information

California residents may submit a request to opt out of the sale or sharing of personal information for targeted advertising purposes.

  • Email: letschat@spirit-factory.com

  • Subject Line: "California Privacy Request"

6. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect your information. We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

7. Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If material changes are made, we will update the “Last Updated” date at the top of this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Spirit Factory

1550 E. Battlefield Rd, Suite C, Springfield, MO 65804

Email: letschat@spirit-factory.com

Phone: 417-884-8826